The Code of Practice for the Carriage of Wheelchair User Passengers in Taxis

1. Both the restraints for the wheelchair, and the safety belt for the passenger must be used on EVERY occasion. This is a licensing condition and failure to do so would probably render you liable in the event of an accident, and could adversely affect your insurance cover.

2. In the interests of the comfort and safety of both the passenger and yourself it is advisable to always use the ramps when boarding a passenger using a wheelchair - it is vital when there is no kerb.

3. In a Fairway, Metrocab and TX type taxi passengers using wheelchairs must never travel facing sideways or forward. It is not possible to secure the wheelchair or protect the passenger in either of these positions. They should therefore always travel in the recess of the passenger bulkhead (drivers partition), facing the rear of the vehicle.

4. It is vital that you follow manufacturers instructions for using the access and safety equipment on your particular taxi at all times.

5. Wheelchair restraint systems must always be attached to the strongest part of the wheelchair frame in a position that does not allow them to fall off or slide down. Restraints must never be fixed to wheels, spokes, footplates etc.

6. Wheelchair brakes should always be applied during the journey. They are not sufficient as a wheelchair restraint however but they do provide some lateral stability in transit.

7. Wheelchair restraints only secure the wheelchair NOT the passenger. It is a legal 'Duty of Care' requirement that passengers wear the seatbelt provided (unless they hold a medical exemption).

8. If a passenger wishes to transfer from their wheelchair to a fixed seat the wheelchair must be secured safely in the vehicle, preferably the boot.

9. When someone is 'transferring' ensure the wheelchair is in the 'parked' position, with front castors facing forward (to aid stability) with the brakes on. Do not take their weight. Transfer should only happen if the passenger can take their own weight with minimal assistance from you.

10. Avoid harsh braking, fierce acceleration and sharp cornering. This type of driving is unnerving and uncomfortable to wheelchair users and other disabled passengers.

11. Wheelchair users should always be taken out of the vehicle backwards - NEVER attempt to push anyone down a ramp facing forwards.

12. Where you are unable to convey a passenger in accordance with this advice politely, but firmly decline the fare.